Return & Refund Policy

RETURN & REFUND POLICY
We want you to be happy with your AVERON order. Because our products are cosmetics and come into direct contact with the skin, we maintain a strict hygiene-focused return policy.
1. Return window
Eligible return requests must be submitted within 5 days of delivery.
Requests submitted after this period may not be accepted.
2. Unopened products only
For change-of-mind returns, products must be:
Completely unopened and unused
In their original packaging
Sealed and untampered
In resalable condition
Opened, used or tampered products are not eligible for a change-of-mind return.
3. Wrong or damaged products
If you receive:
A product different from what you ordered, or
A product that arrives damaged,
please contact us within 5 days of delivery with your order details and clear photographs/videos of the package and product.
After verification, AVERON will provide an appropriate resolution, which may include a replacement or refund, as applicable.
4. Refunds
For an approved refund, the amount will be refunded to the original payment method.
Any applicable shipping charges will be handled according to the circumstances of the return.
5. How to request a return
Contact AVERON through our Contact Us page within the applicable 5-day period.
Please include:
Order number
Product name
Reason for the request
Required photographs/videos where applicable
6. Important
We reserve the right to verify the condition and circumstances of a return request before approving it.
Nothing in this policy limits any rights available to consumers under applicable Indian law.