Refund policy
At Averon, we are committed to delivering high-quality skincare and wellness products while maintaining the highest hygiene and safety standards for our customers.
No Return Policy
We currently do not accept returns on any products once they have been delivered. Since skincare and personal care items are sensitive in nature, returned products cannot be restocked or reused due to hygiene, safety, and quality assurance reasons.
We kindly request customers to carefully review product details, ingredients, and usage instructions before placing an order.
Refund Policy
As we do not accept returns, refunds will generally not be provided once an order has been delivered successfully.
However, refunds or replacements may be considered only in the following situations:
- Wrong product delivered
- Damaged product received
- Defective item received
To report such issues, customers must contact our support team within 48 hours of delivery along with:
- Order number
- Clear photos/videos of the product and packaging
- Brief explanation of the issue
After verification, our team will decide whether a replacement, exchange, or refund is applicable.
Exchange Policy
We offer exchanges only for eligible cases involving:
- Damaged products
- Incorrect items
- Manufacturing defects
Exchange requests submitted after the specified timeframe may not be accepted.
Cancellation Policy
Orders can be cancelled within 3 hours of placing the order. Once the order is processed or shipped, cancellation requests cannot be accepted.
Eligible cancellations made within the allowed timeframe will receive a refund to the original payment method.
Contact Support
For any order-related concerns, customers may reach out to our support team with their order details. We are always happy to assist and ensure a smooth shopping experience.
Thank you for choosing Averon.