Shipping policy

At Averon, we aim to provide a smooth and reliable shipping experience for all our customers.

Order Processing

  • Orders are usually processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • Once your order is shipped, you will receive tracking details via email or SMS (if applicable).

Shipping Timeline

Estimated delivery timelines may vary depending on your location:

  • Metro cities: 3–7 business days
  • Other locations: 5–10 business days

Delivery times are estimates and may be affected by:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Remote delivery locations
  • Unexpected logistical issues

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

We may also offer free shipping promotions on selected orders or during special campaigns.

Delivery Partners

We work with trusted third-party courier and logistics partners to ensure timely and secure delivery of your orders.

Order Tracking

Once your order has been shipped, tracking information will be shared with you so you can monitor the delivery status of your package.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If an order cannot be delivered due to:

  • Incorrect address
  • Incomplete information
  • Unavailability of the recipient

additional shipping charges may apply for re-delivery.

Delayed or Lost Shipments

While we strive to ensure timely deliveries, Averon is not responsible for delays caused by courier companies or circumstances beyond our control.

In case of lost shipments, customers may contact our support team for assistance.

Damaged Packages

If you receive a damaged package or incorrect item, please contact us within 48 hours of delivery with:

  • Order number
  • Photos/videos of the package and product
  • Brief explanation of the issue

Our team will review the request and assist accordingly.

International Shipping

Currently, shipping availability may be limited to selected regions/countries. International shipping charges and delivery timelines may vary depending on destination and customs regulations.

Contact Us

For shipping-related questions or support, customers can reach out through the contact details available on Averon.